Frequently Asked Questions

Baumont Store works in partnership with the Brazilian Postal Service to ensure our deliveries are safe and high-quality. We are committed to monitoring the entire process.
If you have any questions, please contact us at atendimento@baumont.com.br

What is the delivery time?

A: Our standard free delivery time is 7 to 14 business days. Please note that weekends and holidays are not counted as business days!

Will I only receive my product after 14 business days?

A: This is the standard delivery time, but our customers typically receive their orders within 14 to 15 calendar days! Some regions of Brazil receive orders in as little as 10 to 12 calendar days.

How do I know I will receive the product?

A: Baumont Store's goal is to ensure our customers are completely satisfied. We guarantee product delivery and satisfaction, and you can track your entire delivery through tracking on our website.

Can I track my product?

A: Yes! You can track the entire delivery progress on our website using the tracking code we'll send you via email as soon as your package is dispatched. We can also send it to you via WhatsApp!

How long will it take for my order to be shipped?

A: Once payment is confirmed, your product begins to be packaged and sorted. Shipping takes 24 to 72 business hours.
And it is from the moment of dispatch that your delivery deadline begins to run.

Do the products come from another country?

A: Some of our products are imported, yes!

Am I at risk when buying an imported product?

A: Absolutely not! Baumont's mission is your satisfaction. We provide complete support from the beginning until the product is in your hands. If you have any questions during the process, we're always available. If any eventuality arises, such as taxation, don't worry! We'll guide you through the process and explain our policies, for example.

Do I have a guarantee when buying from you?

A: Of course! At Baumont, you have a 7-day satisfaction guarantee for any product in the store, in addition to a warranty against manufacturing defects. Intimate products are not necessarily covered by this rule.

If I need an exchange, how do I do it?

A: All exchanges or similar situations must be handled by email: atendimento@baumont.com.br. Please note that for exchanges due to manufacturing defects, the product must not show signs of use.

Can I pick up the product in a physical store?

A: Baumont currently doesn't have a physical store. All our products are sold exclusively through our website and delivered to your doorstep. This saves us unnecessary costs and improves our sales price.

Where do you stay?

A: Our headquarters are in Araraquara - SP but we are not yet a business with a local store, only online, therefore we do not provide service at our address.

Do you have a record?

A: Yes! You can search using CNPJ: 35.620.799/0001-01 GRS MIDIA DIGITAL LTDA. GRS MÍDIA is a company that owns the Baumont Store and also has other activities.

Is it really reliable? Do the products arrive?

A: Yes! As mentioned before, customer satisfaction is paramount at Baumont Store. We suggest you check out our Instagram @baumontloja and see feedback and testimonials from satisfied customers.


What are the company's opening hours?

A: Our support operates from Monday to Friday from 9:00 to 18:00 and on weekends and holidays from 09:00 to 13:00.

When will I receive my tracking code?

A: As soon as your order is shipped, you will automatically receive a tracking code in the registered email and WhatsApp.

Where can I track my order?

A: All orders must be tracked on our website in the specific area: https://www.lojabaumont.com.br/pages/rastreio-de-pedidos
Although our deliveries are made in partnership with the Brazilian Post Office, some products are imported, so it will only be possible to track them on the Brazilian Post Office websites when the product arrives in Brazil.

I can't track my order at the Post Office, what's the reason?

A: Our deliveries are made in partnership with the post office, however, we always recommend that you use our Track Order tab for this, as some of our products are imported, the object will only appear on the post office website when it arrives in Brazil and enters the system.

The product is in transit but has not arrived, why?

A: In transit means your product has left our suppliers and is being shipped to you. Don't worry! You can see all updates on our website.

My order was canceled, why?

A: Typically, when an order is canceled or denied, it's because your credit card company declined the purchase for some reason. In such cases, we suggest contacting the company's customer service department and asking why.

What payment methods do you accept?

A: We accept payments via PIX, bank slip or credit card.

Can I pay only when I receive my product?

A: We don't work that way. You must place your order and receive payment confirmation before it can be shipped and delivered to your home.

I bought it and the product didn't arrive? What now?

A: Please make sure you purchased from us. How can you do this? Check that you purchased through our website, that the amount paid for the product matches what's stated on our website, that the company's CNPJ (Brazilian Taxpayer Registry) matches ours, and that you received a tracking code after your order was shipped.
If you are sure that the purchase was made with us, just send us an email with all the details and our team will be happy to help you.

I clicked on one of your ads but went to another website, why?

A: Unfortunately, there are malicious "companies" and websites on the internet. Some download and share videos and advertisements to try to scam you! Make sure you're at www.lojabaumont.com.br

Do you sell on other platforms?

A: No, our sales are made solely and exclusively through our website!

I saw another website using your name, video and products, is this normal?

A: No, it's not normal! And if you'd like to help, you can send us the website that's using our image through any of our support channels, so we can take appropriate action.

Are you the ones who deliver the products?

A: Currently, our deliveries are made in partnership with the Post Office.

I ordered different products and only one of them arrived, is this normal?

A: Yes, this is completely normal. Some of our products are shipped from different suppliers, so you may receive one product and then the other. But don't worry! All orders will reach you.

Is it possible for an order to be delayed in delivery?

A: As we work with delivery logistics in partnership with the Post Office, there are some variables that are uncontrollable, such as problems on roads and/or delivery routes, virus outbreaks and, in uncontrollable situations, there may be some delays.

I made a purchase and need to cancel it, how do I do it?

Baumont has a strict quality control system.
So if you make a purchase and need to cancel for any reason, please let us know within 30 minutes of our business hours!
Once payment is approved, our factory receives confirmation and, within 30 minutes, sends your product for analysis, separation and quality control.

If you need to cancel your purchase, don't worry!
You'll receive your product and simply let us know as soon as it arrives. We'll immediately generate a return label, and you'll send us the product. Your order will then be canceled, and you'll receive 100% of your money back, hassle-free.

At Baumont Store, your satisfaction is what matters. We don't want you to have any negative experiences with us. We are always available to resolve any issues through our support channel: atendimento@baumont.com.br

Remembering that our opening hours are from Monday to Friday from 9:00 to 18:00
And on weekends and holidays from 9:00 to 13:00


Yours sincerely,

Baumont Team.